UNAUTHORISED IMPORTS

Throughout its long history, DeWalt has been associated with providing the highest quality products designed specifically for the various tasks of tradesmen across the world.  DeWalt has been able to maintain this standard largely due to its ability to manufacture its products to meet the specific product and safety standards of each country.  As product and safety standards vary from country to country, products manufactured by DeWalt, and the warranties offered on those products, must also be tailored to any one specific country.

Imports May Not Comply

Consequently, products manufactured by DeWalt which are intended for consumption in regions other than the Australia-New Zealand region (non-ANZ DeWalt products) are made to comply with product and safety standards specific to those other regions.  Similarly, products manufactured by DeWalt which are intended for consumption in the Australia-New Zealand region (ANZ DeWalt products) comply with Australian and New Zealand product and safety standards. This compliance with specific product and safety standards in each region allows DeWalt to offer unique warranties on DeWalt products distributed in each region and is the reason why ANZ DeWalt products come with their own warranty specific for the Australia-New Zealand region.

You may have recently noticed that non-ANZ DeWalt products have been made available for purchase by individuals or companies who have no association with DeWalt.  These individuals or companies often operate through internet auction websites such as eBay.  The non-ANZ products imported and on-sold are often done so "bare" (without proper packaging or instruction manuals) and without obtaining the proper certifications and approvals required to assure compliance with electrical and safety regulations applicable to the Australia-New Zealand region (eg. chargers, if supplied, are US-standard 110V chargers).

Warranty and Service Problem

Unfortunately, as these non-ANZ DeWalt products were never intended for the Australian market, and are obviously not tailored for conditions in the Australia-New Zealand region, DeWalt cannot service these non-ANZ DeWalt products under the warranty offered by DeWalt in respect of its ANZ DeWalt products.  DeWalt regrets that this is the case, and assures all its loyal customers that it is doing all it can to stop and prevent further unauthorised sales of non-ANZ DeWalt products in the Australia-New Zealand region.

Marc Gomes-Luis

Marketing Director